Kathleen Peterson is the ultimate visionary. She sees beyond "what is" and prophesizes about "what can be" in best in class Contact Centers of this new millennium.

Let Kathleen weave her special magic within your evolving organization. As part of the PowerHouse suite of offerings, Kathleen will work with your management team to customize her acclaimed Powerful Leadership and Communication Skills© seminars. Geared toward top or front-line managers, Kathleen will tailor and pepper her interactive presentation to meet your specific business and operational goals. Here's what is included in your package.
  

	Pre-seminar onsite consultation.		Wealth of industry examples.
	One or two day delivery.		Activities in an interactive style.
	Modularized for easy customization.		Time for discussion.

What sets this seminar apart is our post-seminar Feedback Report. We will document your participants' "collected wisdom" to provide a foundation for future planning.

For these seminars, Kathleen pulls from her "bag o' tricks" unbelievably funny anecdotes to tell a compelling story of 21^st century Contact Centers and the unique obstacles they must overcome. She will guide you with humor and style through some of the toughest leadership opportunities you will ever face. 

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