Is your Contact Center budget going up in Flames?
Give us a day and we will investigate the arson. Let PowerHouse help you drive your dollars to the bottom-line instead of up in smoke. Your fires have already been set. We can help you determine their cause and the actions you can take to put out the fires for good!

What's the deal?  We spend one day at your location, assessing your current forecasting and planning methods – the tools you use, the decisions you make, how schedules are done. At the end of the day, we leave you with a set of immediate actions that will lay the foundation for future improvements.

What's the goal?  Gain Contact Center efficiency in the short- and long-term.

What will you really get in one day? 
  ¤  We'll gather some preliminary information.
  ¤  We’ll meet with Management.
  • Validate performance and budget objectives.
  • Review our interpretation of your “data dump.”
  ¤  We’ll sit with agents and observe call efficiency.
  • Process
  • Navigation
  • Use of support materials
  ¤  We’ll review your ACD schedule.
  • Your reporting tools - where do you get the data?
  • How you use statistics
  ¤  We’ll report to Management.
  • Top 5 findings/observations
  • Top 5 “immediate” action items
What's your value add?
¤  Uncovers tactical and do-able initiatives that yield immediate results.
¤  Reduces chaos and constant fire fighting.
¤  Plugs the leaks and aligns the focus for bottom-line results.
¤  Helps make the financial “case” to Executive decision-makers.
¤  Creates a path toward untangling efficiency.

What's the cost? $5,000 - 50 to 179 seats (Travel expenses not included)

 

Give us a call! 1-800-449-9904 or e-mail us at  marketing@powerhouse1.com
PowerHouse Consulting, Inc. – 360-6 Route 101w, Bedford, NH