Call Center Outsourcing

Are you currently outsourcing your Call Center or considering the possibility? A decision to outsource all or part of the Call Center operation can have a powerful impact on the business - either good or bad. A company’s goals for outsourcing must include protecting the brand while at the same time providing stellar service to valued customers. A flawed design or bungled implementation can bring disaster to the most well-intentioned strategic decision.

Before you make a change, call PowerHouse Consulting. We can help you maximize the customer’s experience while minimizing the business risk associated with outsourcing. We are not an outsourcer, but a valued advisor to our clients for the planning, implementation, and management of Call Center on-shore or off-shore outsourcing.

Our consultants assist in the decision-making process or help plan and manage any aspect of procurement, implementation, and maintenance. We possess the knowledge and savvy to balance potential savings with the assurance of a positive customer interaction.

Tough questions need powerful answers. Outsourcing a Call Center can yield substantial savings, but only if implemented correctly. The decision-making process is significant and many questions must be considered:

• Is the customer experience compatible with our brand?
• What are the benefits and pitfalls to my organization?
• What are the real risks, true costs, and implications of managing outsourced operations?
• Is the outsourced Contact Center sustainable and maintainable?
• How can I protect my customers, stakeholders, and business interests?

PowerHouse offers a full suite of services, or any of the following:
Strategic Planning Outsourcing Feasibility Study Call Center Assessment Outsourcing RFP Process Vendor Selection, Procurement, and Negotiation	Location Selection Operations and Data Migration Telecom Transfer Knowledge Transfer and Training Vendor Oversight and Management