Call Center Solutions

We assist your enterprise in taking a hard look at its current infrastructure and Contact Center practices.

PowerHouse consultants provide highly focused skills and services to address the challenges and realities of today’s Contact Centers and Help Desks. We hone in on critical factors that directly impact your bottom line - process, personnel, management, and technology. Our range of expertise in customer-centric-applications supports the newest trends in multimedia, Web-enabled, and blended Contact Centers.

We’ll make valuable use of the time we spend at your site – talking to staff, assessing the efficiency of your current systems, and scrutinizing daily processes around forecasting, reporting, and call handling. Whether we spend a day or week, the PowerHouse team will quickly identify your areas of pain, document major findings, and recommend viable and practical solutions. (These of course are based on your priorities, both tactical and financial.)

We offer key elements in our Contact Center assessment services.

	Design and implementation of integrated and intelligent systems.

	Management information support for operational improvement.

	Evaluation of capabilities for E-mail and Web chat.

	Intelligent call routing customized to your requirements.

	Solutions for Contact Center agents at multiple locations.

	Monitoring and reporting mechanisms for improved efficiency.

	Staff training, development, and retention strategies.

Our goal is to empower your staff, create efficiency, and raise the bar for customer satisfaction.
	Systems that support Internet integration and remote access.

	Call distribution and management systems that meet today’s demands.

	Increased management skills for gains in profitability and customer satisfaction.

	Increases in overall operational efficiencies and practices.

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