PowerHouse Consulting proudly of

PowerHouse Consulting proudly offers the Customer Experience Optimization Program [CEOP] to corporate executives as a means to combining strategic planning initiatives and operational assessments into one seamless and streamlined process. We have crafted and refined a carefully architected process to assure thoughtful and effective analysis, recommendations, and implementation.

Today’s organizations must be sharp, focused, and technically and emotionally equipped to handle the myriad of demands put upon us. Business leaders recognize excellent Customer Experience as a key market differentiator. CEOP assesses the linkage between strategic goals and operational execution via a comprehensive two-stage process. The result is a Roadmap defining a plan for action that yields a competitive advantage by design, not by accident.

Stage One - Validation of Strategic Goals

PowerHouse senior business consultants will partner with top management within client organizations to identify the key strategic elements against which all operational practices must be tightly aligned.

Information will be elicited via a carefully-planned work session, with results documented within a Strategy Blueprint format.

Stage Two - Assessment of Current Practices

PowerHouse will leverage its customized planning and data gathering tools to conduct onsite observations, interviews, and focus groups, organized to yield the information required to generate a complete and objective view of current operational practices. A comprehensive analysis is then conducted within four categories - Leadership and Organization, Performance and People, Operations and Processes, and Systems and Technology.

The analysis results are mapped against the Strategy Blueprint to identify areas of alignment as well as gaps and mis-alignments

Outcome - Roadmap to Customer Experience Excellence

The outcome of CEOP is a Roadmap document that translates for our clients the acquired information into a meaningful set of solutions accompanied by recommended initiatives, timeframes, and resource requirements.

For more information, please contact: Christopher Hastings, President, chastings@powerhouse1.com, 603.488.0203