Links

The following are professional sites that you may find interesting and/or informative:


		BICSI (Building Industry Consulting Service International, Inc.)

		Call Center Guide

		Catalog Age (See Kathleen Peterson Quote)

		FrontEnd Messages

		ICMI (Incoming Calls Management Institute)

		Knowledge Development Solutions

		SOCAP (Society of Consumer Affairs Professionals in Business)

		STC (Society of Telecommunications Consultants)

		Syntelate.com

		tele.com Magazine

		Tompkins Associates