Solid Business Qualities

• We live our mission: Simplify complex business processes.

• We provide exceptional quality of service based on real business drivers.

• We’re flexible – we can meet all client project needs or participate in specific initiatives.

• We are continuous and fervent learners of the latest Call Center trends and practices.

• We maintain an ongoing professional and ethical loyalty to clients and to our staff.

PowerHouse Specialty

• PowerHouse deals exclusively with Call Center and Telecommunications Consulting.

• We are a proven leader in positioning the Call Center as a strategic organizational asset.

• Our founders and consultants are esteemed in the Call Center and Telecom worlds.

• Our extensive client list is impressive and spans many industries and vertical markets.

• Clients and vendors alike look to PowerHouse for honest and unbiased consultation.

Understanding Client Needs

• We have helped Call Centers – ranging from 5 to 3,000 seats – in the U.S. and Canada.

• We offer clients a results-oriented consulting partner with a no-holds barred perspective.

• We are experienced in the varied stages of Call Center growth and change.

• We zero in on key challenges and develop practical and cost effective solutions.

A Commitment to Technology 

• We continually define the strategic direction of telecommunications for our clients.

• We are expert in voice and data network architecture and ask the right questions.

• We bring high-value and a mature perspective to large-scale client procurement efforts.

• As STC members, we offer independent, unbiased, and ethical advice.

• We keep up to date on all the latest technologies and architectures.

Methods That Work

• PowerHouse approaches all engagements with a spirit of cooperation and collaboration.

• We ramp up fast and hit the ground running to give clients success quickly.

• We yield input and buy-in with minimal time requirements on our client’s part.

• We use work-smart tools, templates, and standards.

• We employ a combination of data gathering techniques within a clearly-defined process.

Powerful Impact

• Better and more consistent Customer Service

• Streamlined business processes aligned to business goals

• Increased operational efficiencies

• Cost reduction and economies

• Best utilization of technology

• Improved ability to establish objectives and measure performance

• Consistent approach to management techniques for planning