Accolades

Kathleen is a powerful keynote presenter who consistently scores the highest marks from our Contact Center customers. Her adaptability to tailor presentations for various audiences with real-world anecdotes is excellent. Her message is always on target and we know our events will get off to a great start when Kathleen is our opener!

Ryan Hollenbeck, Director Corporate Communications,
Witness Systems, Inc.

I was extremely impressed with her Call Center expertise, her management philosophy, and her presentation style. Quite a trifecta!

Gary Hellman, President,
Cendant Corporation

I just want to tell you how much I enjoyed your enthusiastic speech yesterday morning. Everyone I talked to had good things to say about you and the speech. It is rare to find an "inspirational" type speaker who actually knows a topic in such detail.

Dave Nelson, Vice President of Customer Service,
Pennzoil - Quaker State

Your humorous anecdotal commentary reached out and "connected" with each of our attendees.

Claire Panagopoulos, Senior Vice President,
U.S. Trust

Let me congratulate you on your excellent evaluation and at the same time thank you for your motivation - Definitely a factor in the overall success in the congress.

Munhae Kim, Call Center World,
Berlin, Germany

I believe that our first forum was a great success mainly due to your participation in the program. Each person ... left with new ideas of how they would be able to take the information you shared and implement them in their respective organizations.

Jonathan C. Saint-John, CPC, CTS, Vice President,
Veritude