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Requirements
– We work with your team to validate equipment, technical,
and support requirements for your PBX, ACD, IVR, database, and other
technology projects. |
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Architecture
– We analyze your requirements and present design alternatives
to guide you toward the most appropriate technology architecture. |
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RFP
and Vendor Selection – We write the RFP document that
includes project scope, requirements, schedule, and any relevant criteria
for vendor evaluation. We also coordinate RFP distribution to pre-qualified
vendors, complete a thorough bid review, and negotiate favorable contracts. |
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Implementation
Oversight – We can provide management services to protect
your capital and infrastructure investment. We will measure progress
to assure on-time and within-budget delivery. |
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Implementation
Support – We can provide station (and remote access) design,
develop and deliver end-user training, and create support materials. |
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model offers dedicated oversight to meet key objectives. |
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Maximize application
use and delivery to new technology. |
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Reduce equipment
and maintenance costs. |
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Maximize safety,
security, and compliance. |
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Assure an objective
bid and review process. |
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Maintain an
impartial look at vendors and software. |
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Provide one
single contact point from start to finish. |
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