The migration of telephony services to the Windows NT operating environment has brought common application development tools into reach for many enterprises. But, with all the complex business processes that exist in the Contact Center, there is much more to successful implementation than the bits and bytes of technology.

PowerHouse can help you exploit the opportunities and avoid the pitfalls inherent in complex application and computing environments. We have extensive knowledge of the interdependencies among multiple applications running in multi-service network environments. Our team of technology professionals provides the expertise and resources you need to stay out of trouble and ahead of the competition.

	Business requirements analysis		Database requirements analysis
	Technology architecture design review		Application troubleshooting/evaluations
	Integration implementation plans		Knowledge management applications
	Intelligent network routing and queuing		Voice and E-contact applications design
	E-mail queuing & automated response		Speech recognition
	IVR/E-mail knowledge base look-ups		Disaster recover planning
	IVR routing and database integration		Call scripting applications
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