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Introducing Kathleen Peterson’s PowerBooks …
Kathleen Peterson and PowerHouse Consulting proudly present our newest offering in Contact Center learning, performance, and CSR job support.
PowerBooks offer client organizations a cost-effective alternative to costly face-to-face engagements and accommodate the dissemination of information anytime, anywhere, to anyone.
Choose from the selections in the PowerHouse Library or ask us about our customized applications.
Enter your information below to watch a video of Kathleen that introduces the PowerBook concept and illustrates a sample learning application.
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From the PowerHouse Library
If you have ever experienced Kathleen, you know the energy, insight, and commitment she brings to every engagement. Invite her into your organization NOW via engaging web-based sessions in which Kathleen speaks directly to your audience on a wide-range of Communication and Customer Service topics.
Communication Essentials for 21st Century Business: Fueling the Customer Experience
Presented by Kathleen Peterson
Geared to business leaders at all levels the Communication Essentials series is modular in nature. The PowerBooks can be purchased individually and viewed in any order.
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For all questions or to purchase more than 10 subscriptions, please contact Deborah Gefteas at 603-488-0231 or email her at dgefteas@powerhouse1.com. She’ll answer all your inquiries and help you get started on PowerBooks.
A single subscription is valid for 3 months or a total of 3 viewing hours.
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Strategic Business Communication
Kathleen uses her unique style and wit to dissect the “requisite” elements of business communication especially critical in the 21st century. Via real-world examples, she presents and discuss how rapport, word selection, positivity, speech, and body language blend together to form a powerful union essential to leaders at all levels. |
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Each subscription
is $49.95
(1 to 10 copies) |
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Professional Telephone Techniques
Whether you are a phone operator, a Customer Service Representative, a sales person, or any business professional that uses the telephone - the ultimate goal is to WOW the caller. Kathleen shows the importance of “managing” the contact - from the greeting all the way through call closing. She’ll also offer “tips” for taking messages, placing callers on hold, and transferring calls. |
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Each subscription
is $49.95
(1 to 10 copies) |
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Dealing with Difficult People
Kathleen takes us on a humorous and informative journey to communicating, managing, and minimizing the negative impact of difficult people whether they are co-workers or angry callers. You will see how attitudes and state of mind drive behaviors, influence outcomes, and ultimately determine the quality of the experience. Kathleen pulls from her “bag of tricks” strategies that facilitate positive and beneficial outcomes within the context of daily interactions. |
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Each subscription
is $49.95
(1 to 10 copies) |
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Service to Sales
A sales initiative, whether to target add-ons to inbound calls or launch outbound campaigns, often wreaks fear in the hearts and minds of Customer Service Representatives. “What, me sell?” has become a typical mantra of resistance. Kathleen deftly presents fresh and creative ideas for transforming typical calls into those that deepen the customer relationship and “lift” the CSR to a new level - that of valued advisor. |
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Each subscription
is $49.95
(1 to 10 copies) |
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Service to Sales - Credit Unions
This PowerBook is especially customized for Credit Union Contact Centers. A sales initiative, whether to target add-ons to inbound calls from members or to launch outbound campaigns, often wreaks fear in the hearts and minds of Customer Service Representatives. “What, me sell?” has become a typical mantra of resistance. Kathleen deftly presents fresh and creative ideas for transforming typical calls into those that deepen the customer relationship and “lift” the CSR to a new level - that of valued advisor. |
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Each subscription
is $49.95
(1 to 10 copies) |
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